By making a booking enquiry or using any of our services, you agree to the terms and conditions outlined below. These terms ensure a smooth, professional, and high-quality experience for all clients.
“Elite Class Travel”, “We,” “Us,” or “Our” refers to the company providing the luxury chauffeur service.
“Client,” “You,” or “Your” refers to the individual or business requesting our services.
“Service” refers to the luxury chauffeur transfers and related offerings provided by Elite Class Travel.
All bookings are made via email or phone call and are confirmed directly with a member of our team.
Once your details have been confirmed, you will receive a formal booking confirmation via email or WhatsApp.
We recommend providing as much detail as possible (e.g., pick-up time, address, number of passengers, occasion) to avoid delays.
A non-refundable deposit of £50 is required to secure your vehicle and date.
The remaining balance must be paid in full prior to travel.
Accepted payment methods include bank transfer and other methods as agreed in writing.
Corporate and account clients may be offered invoicing terms at our discretion — see Section 17 (Corporate Accounts & Invoicing).
Cancellations made more than 48 hours before the booking are eligible for a refund of any payment made beyond the deposit, which remains non-refundable.
Cancellations made within 48 hours of the booking will incur a charge of 50% of the total fare.
No-shows or last-minute cancellations may result in full charge.
We aim to arrive 10–15 minutes early to every booking.
A grace period of 15 minutes is included from the agreed pick-up time. After this, waiting time will be charged at £15 per 15-minute period (or part thereof).
For airport pickups, we monitor flight arrivals and offer a 60-minute grace period after landing before waiting charges apply.
Clients must treat the vehicle with respect and care.
Smoking (including e-cigarettes/vaping) is strictly prohibited in all vehicles at all times.
Illegal substances or abusive behaviour are not permitted at any time.
A minimum cleaning charge of £75 will apply where a vehicle requires cleaning beyond normal use, including smoking, spillages, or soiling caused by passengers. Charges may be higher depending on the extent of cleaning or valeting required.
Any damage caused by passengers will be charged to the booking client.
We reserve the right to refuse service to any individual under the influence of alcohol or drugs, or who poses a risk to the chauffeur or vehicle.
Offensive, aggressive, or unlawful behaviour will result in immediate termination of service without refund.
While we strive to provide punctual, flawless service, we are not liable for delays caused by external factors such as traffic, road closures, weather, or acts of God.
We are not responsible for items lost or left behind in the vehicle.
Our liability for any claim arising from the service is limited to the value of the fare paid for that booking, except where liability cannot be excluded or limited by law (e.g. death or personal injury caused by negligence).
Our vehicles feature luxury interiors, ambient lighting, entertainment systems, and chilled refreshments (upon request).
Specific features (e.g., onboard entertainment, WiFi) may vary by vehicle and must be confirmed at time of booking.
Alcohol is permitted only when agreed upon in advance and in accordance with UK law.
No glass bottles. All drinks must be pre-sealed or stored safely.
If children are travelling, please inform us at the time of booking.
Elite Class Travel can provide an appropriate child car seat when notified in advance, subject to availability. Please specify the child’s age and/or weight so the correct seat can be arranged.
Clients may alternatively provide their own child car seat. We accept no liability for the misuse or incorrect fitting of client-provided seats.
Our vehicles seat up to 6–7 passengers depending on the model.
If your group exceeds this number, we may be able to arrange multiple vehicles (advance notice required).
From time to time, we may request permission to photograph the interior or exterior of the vehicle during service for social media or promotional use. No client images will be used without consent.
We are not liable for any disruption caused by events outside our control (e.g. extreme weather, national emergencies, government restrictions, pandemics, or strikes).
Your personal data (e.g. phone number, email address, pickup location) is stored securely in accordance with UK GDPR and will never be shared with third parties, other than where necessary to provide the service (e.g. payment processing).
You may request to have your data removed at any time.
For full details on how we collect, use, and store your data, please see our Privacy Policy [link].
Our chauffeurs are Passenger Assist trained. If you or a passenger has accessibility requirements, please let us know at the time of booking so we can ensure the right vehicle and support are arranged.
Business and account clients may be offered monthly invoicing subject to agreed account terms.
Invoices are payable within the terms stated on the invoice unless otherwise agreed in writing. Late payment may result in the suspension of account facilities.
Standard deposit and cancellation terms (Sections 3 and 4) may be varied for account clients by separate written agreement.
If you are unhappy with any aspect of our service, please contact us at enquiries@eliteclasstravel.com with details of your booking and complaint.
We aim to acknowledge complaints within 2 working days and to provide a full response within 14 days.
On rare occasions (e.g. vehicle breakdown or illness), we may arrange for your journey to be completed by another appropriately licensed operator or driver of equivalent standard. We will inform you as soon as reasonably possible if this becomes necessary.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These terms, together with your booking confirmation, represent the entire agreement between you and Elite Class Travel in relation to the service booked, superseding any prior discussions or agreements.
These terms are governed by the laws of England and Wales. Any legal disputes will be handled through appropriate legal channels within the UK.
